Capycas Casino Close Account

How to Close Your Capycas Casino Account

We handle account closure requests through our 24/7 support team, reachable by live chat or email once you have signed in to confirm your identity. Before we close anything, we ask you to withdraw any remaining balance, since a minimum withdrawal of £20 applies and funds left behind after closure are not automatically paid out. If you have not yet completed verification, we require a government ID or passport plus a selfie, a bank statement or utility bill dated within 90 days, and a screenshot of the payment account used for your deposit — the same documents needed for any first withdrawal, as explained when you open an account.

Closure requests are processed manually, so we recommend clearing any pending wagering on an active bonus first, since bonus funds and related winnings are tied to the wagering requirement rather than your cash balance. Once your balance is withdrawn or confirmed at zero, we close the account and it stops appearing as active in our system.

Dormant Accounts After 90 Days

Separately from a closure you request yourself, any account left inactive for 90 days is classified as dormant. Under our dormant account policy we reserve the right to close such accounts and retain the balance that was left in them, so logging in periodically or withdrawing your funds is the only way to avoid this.

What Happens to Your Balance When You Close Your Account

Any cash balance sitting in your Capycas Casino account belongs to you, and the standard route is to withdraw it before closure rather than leave it behind. Withdrawals start at £20, and deposits must be wagered at least once before they can be cashed out — or three times over if no gameplay was carried out on that deposit — so a balance that has never been played through may need one qualifying round first. Processing then follows our usual method-based timings: instant for crypto and e-wallets, one to three days for bank cards, and three to five days for wire transfers, all listed alongside the rest of our deposit and withdrawal methods.

We allow one account per person, per household and per IP address, and using a VPN to get around this is not permitted. If a closure request turns out to be linked to a duplicate account, the consequence is termination with confiscation of the funds inside it, so we always check this before releasing a final payout.

Once a closure has been processed we do not publish a fixed window for reversing it, so if you change your mind shortly after asking, the fastest route is to reach our 24/7 live chat or email team before the request is finalised rather than after.

Checklist Before You Request Closure

A closure request goes faster when the essentials are already sorted, so we suggest working through the following before contacting us.

• Withdraw your balance first — the minimum payout is £20, and crypto or e-wallet withdrawals clear instantly while cards take 1-3 days and wire transfers 3-5 days, as set out on our payment methods page.
• Finish identity verification if you have not already — a government ID or passport with a selfie, a utility bill or bank statement dated within 90 days, and a screenshot of the payment account you deposited from.
• Clear any wagering left on an active welcome or reload offer, since deposit bonuses carry a 40x requirement explained on our wagering terms page.
• Check you hold only one account — per person, household and IP address — because a duplicate account is terminated with the funds inside it confiscated.
• Contact our 24/7 support team by live chat or email to formally submit the closure request.
• Remember that leaving an account untouched for 90 days classifies it as dormant, with the balance at risk of retention, so closure is the more certain option if you are done playing.