Capycas Casino Terms

Account Rules and Eligibility at Capycas Casino

Capycas Casino is operated by 3-102-943191 SRL, registered in Costa Rica under registration number 3-102-943191. To open an account players must be at least 18 years old, as required under our responsible gambling policy. We allow only one account per person, per household and per IP address; VPN use to circumvent this rule is not permitted, and any duplicate account we detect is terminated with confiscation of funds. Accounts left inactive for 90 days are classified as dormant, and we reserve the right to close such accounts and retain the remaining balance.

Verification and Restricted Jurisdictions

Before your first withdrawal we require identity verification: a government ID, passport or driver's licence together with a selfie, a bank statement or utility bill dated within the last 90 days, and a screenshot of the payment method used for your deposit — details you will also need when you open an account with us. Residents of a defined list of jurisdictions, including the USA, Poland, Russia, China and South Africa among others named in our full terms, cannot register or play on our platform, and we verify eligibility as part of this KYC process.

Bonus Clauses and Prohibited Conduct

Every bonus credited to a Capycas Casino account, including our welcome bonus package, is subject to the conditions set out in our wagering requirements. The following rules apply to all promotional funds, from the first deposit bonus to weekend reload offers:

• Bonuses are non-sticky, meaning bonus funds are used separately from your own deposit during play.
• The maximum bet permitted while wagering a bonus is €5/£5 per round; higher stakes can void the bonus.
• Free spin winnings are capped at 10x the bonus amount, or a maximum of €50 for no-deposit free spins.
• Slot wagering counts 100% toward the requirement, while card games, video poker, roulette and live dealer tables count only 5%.
• Deposits must be wagered at least once before a withdrawal request, or three times over if no gameplay was conducted on the deposited funds.
• Delaying bonus rounds, stalling on bonus features purely to progress stages, or otherwise abusing promotional offers is prohibited and may result in forfeiture of winnings.

Security, Fair Play and Responsible Gambling Terms

We protect every account with 256-bit SSL/TLS encryption and offer two-factor authentication for logins. Our game library, drawn from 178 software providers, is subject to independent RNG audits carried out by eCOGRA and iTech Labs, a standard we apply across the full 5,000-game library covering slots, live dealer tables, instant win titles and jackpots.

Players who wish to manage their activity can set daily, weekly or monthly deposit limits, loss limits and betting limits, or request temporary or permanent self-exclusion from their account settings at any time; the minimum registration age of 18 is verified as part of these responsible gambling terms. Support in resolving account issues is available 24 hours a day through live chat and email, in English, French, German, Italian, Portuguese, Spanish and Arabic.

Where a player disagrees with a decision on their account or a bonus, our complaints procedure sets out how the matter is reviewed. Standard withdrawal limits of €3,000/£3,000 per week and €15,000/£15,000 per month apply to verified accounts under these terms, with different limits set for VIP Club tiers from Bronze through to Supreme.