Capycas Casino Privacy

How Capycas Casino Protects Your Personal Data

Capycas Casino is operated by 3-102-943191 SRL, registered under number 3-102-943191 in Costa Rica, and every detail you share with us travels through 256-bit SSL/TLS encryption before it reaches our servers. Your account login is protected by two-factor authentication, and our Progressive Web App adds Face ID or Touch ID sign-in on supported iOS and Android devices. The random number generators behind our games are audited by eCOGRA and iTech Labs, and the personal data behind your account is handled with the same level of scrutiny.

What We Collect When You Verify Your Identity

Before your first withdrawal, the identity checks completed when you open an account require a government-issued ID card, passport or driver's licence together with a selfie, a bank statement or utility bill dated within the last 90 days, and a screenshot or photo of the payment account used for your deposit. These documents confirm that you are at least 18 years old, that you are the genuine owner of the funds in play, and that the account satisfies our AML/KYC procedures. We do not collect anything beyond what these checks require, and each document is reviewed by our compliance team before a withdrawal is released.

How We Use and Retain Your Information

We record your IP address and account details to enforce our policy of one account per person, one per household and one per IP address; VPN use is not permitted, and duplicate accounts found in breach of this rule are terminated with confiscation of any funds held. This matching process relies on the personal and payment data gathered at sign-up, so keeping your details accurate protects your own access as much as it protects the platform. Account data also determines when your account becomes dormant: if you do not log in for 90 days, we classify the account as dormant and reserve the right to close it and retain the balance.

Identity documents, proof-of-address files and payment screenshots submitted for verification are stored only to satisfy the AML/KYC obligations described above. We do not ask for more information than these checks require, and access to stored documents is limited to the staff handling your case. You may ask what information we hold, request a correction, or close your account at any time by contacting our complaints team; if you simply need to regain access to an existing account, that is handled separately through password recovery. The minimum age for holding an account is 18, and age is verified as part of the same KYC check.

Personal Data We Hold and Why

The table below sets out the categories of data Capycas Casino collects and the specific purpose each one serves.

Each category exists to satisfy a specific compliance or security purpose; none of it is collected for reasons unrelated to running your account safely.