Capycas Casino Forgot Password

Capycas Casino protects every login with 256-bit SSL encryption and two-factor authentication. Our 24/7 live chat helps you reset access before an inactive account is marked dormant after 90 days.

Reset My Password

Recovering Access to Your Capycas Casino Account

If you have forgotten your password, request a reset link from the sign-in page by entering the email address linked to your account. Capycas Casino protects this process with 256-bit SSL/TLS encryption and two-factor authentication, so the link is only ever delivered to the verified email or device already on file.

Because our know-your-customer checks are triggered before your first withdrawal, an account that has never completed this step may be asked for the same documents during recovery: a government ID, passport or driver's licence together with a selfie, plus a recent bank statement or utility bill dated within the last 90 days. This keeps the balance tied to your name safe from anyone else trying to access it. The same verification standard applies whether you are resetting a password or confirming a new device.

If You Use the Capycas App

On the Capycas progressive web app for iOS, Android, Windows or macOS, enabling Face ID or Touch ID lets you skip the password step entirely once it is switched on, which is the fastest way back in if you keep forgetting the reset link. Details on installing the app sit on our mobile app page.

What to Do When the Reset Email Never Arrives

A reset link usually lands within minutes, but a few checks resolve most delays:

Check the spam or junk folder, since automated mail from Capycas Casino is sometimes filtered by strict providers.
Confirm you used the exact email address entered when you completed registration, since the link can only be sent to the address already on file.
Wait a few minutes before requesting a new link rather than opening the first one twice, as a second request can invalidate the earlier link.
Open live chat, available 24/7, and describe the issue directly; the team can verify your identity and resend or manually action the reset.
Email support if live chat is not convenient; replies follow the same identity checks and arrive from our verified support address.
Avoid opening a second account instead of recovering the old one — Capycas Casino allows only one account per person, household and IP address, and duplicate accounts are closed with any funds confiscated.

Staying in Control of Account Security

An account left untouched for 90 days is classified as dormant, and Capycas Casino reserves the right to close it and retain the balance, so it is worth finishing the recovery steps as soon as you notice you are locked out rather than leaving the account idle. Two-factor authentication and 256-bit SSL/TLS encryption stay active throughout the process, so the extra minute spent verifying your identity is protecting the same balance you are trying to reach.

Recovery attempts made through a VPN can slow down verification, since Capycas Casino does not permit VPN use and checks the IP address tied to the account; signing in from your usual connection speeds up the process and avoids extra questions from support.

Our support team works around the clock in English, French, German, Italian, Portuguese, Spanish and Arabic, so you can explain the problem in whichever language suits you best, through live chat or email. If access is still not restored after these steps, our complaints page explains how to escalate the matter further.

Reset Your Password

FAQ

How do I reset my Capycas Casino password?

Go to the sign-in page and request a reset link using the email address on your account. The link is protected by 256-bit SSL/TLS encryption, and once opened you can set a new password immediately.

What should I do if the password reset email never arrives?

Check your spam or junk folder first, then confirm you used the exact email address from registration. If nothing arrives within a few minutes, contact our 24/7 live chat and the team can verify your identity and resend the link.

Why has my Capycas Casino account been marked dormant?

Accounts inactive for 90 days are classified as dormant, and Capycas Casino reserves the right to close them and retain the balance. Recovering your password and logging back in before that point keeps the account active.

Can I just create a new account if I cannot recover my old one?

No, Capycas Casino allows only one account per person, household and IP address. Opening a duplicate instead of recovering the original results in account termination and confiscation of any funds.

Do I need to submit documents to recover my account?

If your account has not yet completed identity verification for withdrawal, recovery may require the same documents: a government ID, passport or driver's licence with a selfie, plus a bank statement or utility bill dated within 90 days.

Can I sign in with Face ID or Touch ID instead of a password?

Yes, on the Capycas progressive web app for iOS, Android, Windows or macOS, enabling Face ID or Touch ID lets you skip typing your password after the first setup.

Does using a VPN stop me from recovering my account?

Capycas Casino does not permit VPN use and checks the IP address linked to your account, so a VPN can complicate verification. Signing in from your normal connection speeds up recovery.